Returns & Exchanges
To submit a return or exchange, please visit our Returns Center
Your order ID is a 5-digit number beginning with JOC, located on your packing slip and in your order confirmation email (example: JOC-00123). Questions? Drop us a note anytime at help@topstitchscrubs.com
Our Guarantee
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.
Returns & Exchanges
Returns must be in new, unworn condition with tags, in the state you received them and made within 60 days from purchase. We reserve the right to refuse worn or damaged merchandise. Embroidered items are final sale and cannot be returned for refund or exchange.
Returns are easy, fast and free. There are just a few quick steps to complete:
- To start, please go to our Return Center. Select the items you're looking to return or exchange and fill out the necessary details.
- Ship the items back using the resealable shipping bag and the system-generated prepaid label when completing the return form. For International returns, our customer service team will email you with next steps once your return request is submitted.
- Once your items are returned you should receive notification of your refund or new order.
All Before They Go items are final sale. Embroidered items are also final sale and cannot be returned for refund or exchanged for another size/color. For questions or more information about our return policy please email us at help@topstitchscrubs.com